Frequently Asked Questions


Products


What is Tan Leather?

We make all products from the vegetable-tanned leather creation skills utilized by Japanese tanners. The vegetable-tanned leather is made with tannin taken from plants such as a mimosa. This traditional process takes time, but the finished product is well worth the wait, as the process accentuates the original texture and shade of the cowhide. We appreciate the quality of the natural leather, which can bring wrinkles, patterns, and color differences to our products. We hope that you will enjoy the natural texture of this material, as it is far different than what you would get from anything that is mass produced.



How do I maintain my product ?

Brushing the leather after use is a good way to prevent dirt and mold accumulating. We recommend using the horsehair brush to clean our products. Treating regularly with oils designed for leather, such as mink oil, is more effective than brushing alone. Water and other moisture may damage the item. If you are concerned, utilizing a waterproof spray will help prevent this. However, using sprays such as these may delay the aging process of the leather If you scratch your product, try buffing it out with a cloth or brush, as this may reduce the visibility of the scratch.




Shipping


How long would delivery take after the order is placed?

All products are made immediately after order placement. The number of days required for production varies by product.  Please see each product's page for a more accurate completion time.


Can you ship abroad?

Yes, we welcome orders from overseas. We will be charging the postage indecated below depending on your country. Please contact us if your country is not on the list.

Please double-check the address to ensure it is correct. We will not be responsible for misdelivery.


Are taxes and duties included in the item price or shipping cost?

No, import duties, taxes, and charges are not included in the item price or shipping cost. Customs determine any duties or taxes that may be levied against packages arriving from outside the destination country. The buyer is responsible for all relevant duties and taxies.


Asia

China / Hong Kong / Malaysia / Singapore / South Korea / Taiwan / Thailand / Vietnam

Up to 0.6kg - $15.40
Up to 0.9kg - $19.60
Up to 1.25kg - $24.00
Up to 1.5kg - $27.00
Over 1.5kg - $30.00


Europe

Austria / Belgium / Bulgaria / Denmark[*1] / France[*2] / Germany / Hungary / Italy / Netherlands / Norway / Portugal / Romania / Russia[*3] / Spain / Sweden / Switzerland / United Kingdom[*4]

Up to 0.6kg - $24.00
Up to 0.9kg - $30.00
Up to 1.25kg - $36.50
Up to 1.5kg - $41.00
Over 1.5kg - $45.50

[*1] Except for Greenland and the Faroe Islandsd
[*2] Excluding Overseas Territories
[*3] Except the ones listed below: Chaibucha and Yamsk, Garmanda, Gizhiga, Rep de Tchetchnya(Chechen Republic), Tachtoyamsk as well as Verchniyi paren
[*4] Except for a British Overseas Territory


Oceania, North America

Australia[*1] / Canada / New Zealand[*2] / United States[*3]

Up to 0.6kg - $21.80
Up to 0.9kg - $27.20
Up to 1.25kg - $33.00
Up to 1.5kg - $37.00
Over 1.5kg - $41.00

[*1]The Christmas, Cocos (Keeling), Norfolk and Lord Howe Islands are excepted
[*2]The Ross Dependency (Antarctic zone extending along longitudes 160 east to 150 west, and terminating at latitude 60 south) is excepted
[*3]The territories of American military bases with the three first digits of the postal codes being 090-098, 962-966, and 340 are excluded




Inquires


How can I contact DURAM FACTORY?

We can not correspond over the phone in English. For inquires in English please contact us by e-mail.
e-mail address : info@duram.jp